ACCESSIBILITY STATEMENT
We appreciate your interest in the accessibility of our online presence.
We want everyone to be able to use our online shop without restrictions.
Therefore, we are strongly committed to digital accessibility and
continuously work to make our offerings accessible to all.
Accessibility is a central part of our efforts to actively promote inclusion and
create a shopping experience that is truly for everyone.
That is why we strive to make our online presence accessible in accordance with the national
implementation laws of Directive (EU) 2019/882.
This accessibility statement applies to: www.ism-store.com
1. General Description of the Service
Through our online presence, we provide you with our online shop. This is an
electronic service within the meaning of Directive (EU) 2019/882 and its national
implementation laws.
In our online shop, you can:
purchase goods.
2. Descriptions and Explanations Necessary to Understand the Provision of the Service
On the product pages, you can initially add our products to the shopping cart without obligation. You can correct your entries at any time before submitting your binding order. To do this, use the correction aids provided and explained during the ordering process. The payment methods specified in the order process are available for payment.
3. Description of Compliance with Accessibility Requirements
3.1 Application of Harmonized Standards and Technical Specifications
Our online presence complies:
Fully with the Web Content Accessibility Guidelines (WCAG) in version:
It achieves level.
The WCAG are an international standard of accessibility guidelines.
They are developed and maintained by the World Wide Web Consortium (W3C), the body responsible for
standardizing internet technologies. The goal of the guidelines is to create structures for digital
offerings that enable access and use for all people in terms of digital accessibility.
3.2 Supportive Measures
Our website provides the following supportive measures:
Our online shop largely complies with the harmonized standard EN 301 549, as it
meets the requirements of the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.
We have developed our website based on the accessible core components of the
Shopify platform. Through regular checks, we ensure that
our individual content such as texts, images, and used apps are also accessible.
Known limitations are documented in our accessibility statement on the
website.
4. Contact Information - Report Accessibility Issues
Have you noticed any accessibility issues? Then please feel free to contact us.
You can reach us by: mail, email
ISM GmbH
Responsible person: Julia Krämer-Gümüs
Koggenweg 1
59557 Lippstadt
Germany
Email: service@ism-store.com
5. Competent Market Surveillance Authority
For Germany:
The following market surveillance authority is responsible for us:
Market Surveillance Office of the States for the Accessibility of Products
and Services - Institution under Public Law (MLBF AöR)
Carl-Miller-Str. 6
39112 Magdeburg
Phone: +49 (0) 391 567 6970
Email: kontakt(at)mlbf-barrierefrei.de
For Austria, the following market surveillance authority is responsible:
Federal Office for Social Affairs and Disability - Social Ministry Service
Babenbergerstraße 5
1010 Vienna
Austria
Internet: https://www.sozialministeriumservice.at/
Last reviewed on: 02.03.2026
